Rated: 60% (1 votes)
Loading ...RMA Hell
Elemental Dragon ¦ Bex
Well after trying to get my card RMA’d through my old placement, they don’t seem interested. They supposedly can’t get me a replacement or else it’s liek a 3 month wait for stock returns etc n all that crap. And they don’t want to give me my money back because they just don’t. Fair dos. I didn’t expect this to be simple or that they’d except. So next step - ASUS!
I’ve not heard bad things about Asus returns, just that they ocasionally take a bit of time… I’ve done returns through BFG before and that was easy as pie. Emails replied within minutes and a new card sent out within a week. So why would Asus (a company just as big if not bigger) have any issues?
Well I didn’t know how wrong I’d be. It’s been 3 weeks now and I’m still getting no where. I’ve had to ask to speak to someone higher up because the person who I’ve been in contact with is slow and isn’t helping me and sending me incorrect links!
So with someone higher ont he line, I’m a little bit further. The card number finally confirmed but now I’m told they can’t help me because they want it done through a store. I told them they can’t get me a replacement and what not so they humphed and moaned so I humphed and moaned back until they decided “we’ll transfer you to UK support”. WTF!? ARGH!!!! I’m told it can take up another 2 weeks for UK services to get in touch, of which, they’ll want me to pay to send the card away jsut to get it looked at before they’ll consider RMA’ing it!!!
I’m not a happy bunny… no PC.. no replacement card… no internet at home… HMPH! That means alot of internet LAN cafe money has to be spent….
[UPDATE] You can see the on going hell I’m going through on CPC here - http://www.custompc.co.uk/phpbb/viewtopic.php?t=281210
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